Our Significant Achievements


D’Accord has excelled in meeting key performance indicators with all EAP contracts.

During 2009 we received 100% ‘very satisfied’ responses in terms of the following criteria:

  • Level of satisfaction with EAP services provided
  • Ease of access to services
  • D'Accord's AchievementsService level of our administration staff
  • Preparedness of service to meet your time requirements
  • Ease of location of service
  • Organisation's level of services
  • Counsellors' understanding of the issue / problem
  • Attitude and professionalism of counsellor
  • Helpfulness of counsellor
  • Would you encourage others to use the EAP service?
  • If required, would you use the EAP service again?
  • Overall satisfaction of EAP service

D'Accord have:
  • Attended numerous industrial accidents and workplace traumas involving serious injury.
  • Significantly reduced WorkCover claims at our client organisations due to utilisation of our services.
  • Over 16 years, documented outstanding service delivery.



Armed Robberies / Hold Ups

D'Accord staff have attended thousands of bank, video store, jewellery retailer and service station armed robberies and hold ups. Rapid site attendance to manage immediate psychological trauma and thorough post-incident follow up ensures staff welfare. Knowing D'Accord is there to manage all aspects of psychological trauma is a great comfort at this most difficult time in any manager's working life.



Website By: Left Brain Solutions